Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TECHiHealth (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.techihealth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The camera meets all expectations. Great image resolution. Card 64G lasts about 4 or 5 days recording high resolution. Works perfectly as the ad and is easy setup.
Excellent product. Very happy. Any issues with setup just reset the camera with the pin supplied.
Fast delivery, short cable, written guide the size of an ant ... Can not be read even if you have hawk eyes ... I ordered 3 megapixels I got Hd which is pretty good. Sensitivity and tracking movement are very fast, alert for movement via voice alert and need to open to see the images, it is better that the first image was displayed immediately on the cell phone, to sum up a good camera in relation to the price.
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I take the second such camera from this store! The picture quality is super, everything is clear. Bought for 1200R The box was slightly crumpled during transportation, came in a week.
This is a too good to be true camera for the price. Everything about is just perfect, the motion range, the app, the accessibility, the quality of the video and the infrared. I wish I didn’t spend $150+ on our previous one. We’re definitely getting a few more of these.
Quality nice of image. Work plugged in and the cable is a little short, which can be solved. Arrived very quickly.
All as the description. Great camera compatible with home assistant. See picture
Missing link there I evaluate best
First impression is very positive. Little time needed to connect to phone. Quality of video is great for price, i will see after some time how it preforms. shipping time is very fast from China to EU in 15days.
Came in for Biysk week after order. Quality house rules, setting clear intuitive the pictures in the manual because that's not the Russian written. No contact with, was not necessary. Recommend.
Cool Camera, purchased for surveillance home for the child. With its functionality to cope. Setting the application is not difficult. Come to the notice on the phone, responds to the movement. You can just online watch out for that house is and voice chat with your child. Very cool thing. You can through the app turn the camera up, down. In general, all good. Recommend. Much of course from the camera do not need to wait. But for your p very decent gadget.
works as should
Top too
Camera super. Order 1080p from China. Quality content.
Best value for the money. Top recomended.
My request arrived very well packed and relatively fast. Live in Manaus/Am. The product came very well, all the accessory and simple installation. Very worth, and met all my expectations.
Camera received as request and in perfect condition. Consider buying a cost-effective, for internal use and home. Pros: picture daytime and night excellent, good price. Cons: just follow the camera by the mobile app (which consumes all battery in minutes). Say that connects the Alexa application but did not succeed. The power cord is very short. The sound is a little fuzzy to talk. Bought to watch over my pet and fulfilling paper.
Works very well and good quality
Great product, very fast delivery. image is excelent and mobile app works great too. Too bad that it doesnt support 5Ghz router
Excellent camera!! Work perfectly. Only the resolution that could be better, but the value is very worth.
2esta Súper Chula
Simple and good camera. Friendly software. Definitely a very good cost benefit.
Great product. Easy setup.
Perfect and working the product arrived