Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TECHiHealth (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.techihealth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks store foremost arrived well truth you have very good looking
Delivery fast, works fine. Two modes. Lighting is also works in two ways.
Gorgeous. Works well Comes with 2 rods, one already placed and the other replacement
Very good, work perfectly
The humidifier worked as expected. Very simple to use. I like how easy it is to clean the cup and that is the reason I looked for this type of humidifier.
Looks nice, box was completely torn, bad sealed
arrived on time intact and works well
Arrived very quickly, even have not lit, put it to load But is But that foremost is correct.
super happy thanks to the store
An interesting thing. Was for a long time, but as I see performs its function
Performance good. Not just the USB line to pick with rope there should be one.
nickel
Thank you very much! Good product! Fast shipping! Recommend store!
Surprisingly it works, but too simple for what it's worth, it came sooner than expected
Super quickly came and works fine)
Perfect the box a little damaged but the object in perfect condition
5*
Works very good Luda very much
It's okay, it works. But packaging goods still should be better!
Very good device for your price the noise is super loose but I would have liked a timer so the rest of it meets its 100% function
The packaging was crumpled, but the humidifier itself is OK. So don't worry. Works, colors change)
Thanks for finally arrived super cute hare commit when I get the oil shipping super fast
Works good and just as described. The size is really cute and convenient.
Product conforms to the description very satisfied thank you
Looks good. Pending testing