We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TECHiHealth (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.techihealth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good but a leaflet would be welcome...
Good product, delivery fast, efficient!
Всё круто и качественно
Got fast. Everything is like in the picture.
Complies with the description. Very convenient to assemble and use. Fast delivery. I am satisfied with my order
The parcel came quickly, received it in Sberbank. in the case it was used, with its function copes
Perfect, as described. I think it's going to be very useful.
Prompt processing, sending and delivery. Packed everything is reliable, delivered whole. Very high-quality device. How will the kitchen work will show time.
The grater is super, everything has been tested, the peeler is cool, sharp. But packing!!! Killed box in a thin bag. It's amazing that everything is whole, without cracks and chips. It would reduce the stars.
It's come broken
The parcel came very quickly! She has a good quality even very much.
Quality of plastic on zero. Knives look sharp, but not reliable. The price is really overstated. 350-400 this is the edge. The bottom container will break down after the first use, too long.
Bien reçu Merci
Conform to the photo and function well
Grater liked what she wanted. The blades are sharp and the base itself is durable, cuts like a demo roller. Packing is reliable, goods without marriage and damage. But the order in the promised time did not arrive, the delay was 10 days. Promised 100 rubles for the violation of the delivery time to return even and close no one is going. Keep in mind, with accelerated delivery of razilovo and do not know. I recommend the product. And conclusions about the reliability of the supplier do it yourself. A little lie creates a great distrust.
Everything is perfect. It cuts very well. That's what I expected.